Follow-up lighting service follow-up:
Under the normal use of Topsen Lighting products, if there is any quality problem in the product, Topsen Lighting will provide the following services to follow up:
1) Within 7 days from the date of product delivery, the fault is verified by our maintenance service center, you can choose to enjoy replacement or free maintenance service or replacement parts.
2) Within 60 days from the date of product delivery, you can choose to enjoy replacement or free repair services or replacement accessories.
3) Within 12 months from the date of product delivery, you can enjoy free repair services or replacement parts; after 12 months, you can enjoy paid maintenance services for life.
Follow-up service of Topsun Lighting:
Pre-sales technical support includes:
1) Understand customer needs and provide value-added services
2) Formulation of technical solutions in sales
3) Production of professional and reasonable configuration list
4) Production of positioning map
5) Production of dynamic pictures of key customers
6) Technical training
Follow-up service of Tuo Sen Lighting:
In-sale technical support includes:
1) Professional technical solutions
2) Professional installation and commissioning
3) Professional on-site guidance and training
After the customer confirmed the order and ordered our products, Topsun Lighting promised to provide the customer with a sample of the goods within 3 working days. After the samples were confirmed, it entered mass production. The average daily output of the same product was not less than 60, ensuring the customer's project progress! The delivery logistics company can be specified by the customer, and the transportation fee is subject to the agreement between the two parties!
The above interpretation right belongs to Tuo Sen Lighting Company.
